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General Information
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Power your web site with Live Chat
On Line chat Assistance is a highly effective tool to generate confidence, achieve more sales and make your clients become fans of your brand, by giving them immediate real time answers to their inquiries.
Convert now visitors into clients and clients in friends with Online Chat!
General Features
Power your website with Real Time Advice.
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Very simple to set up! Just copy and paste a small html code to your site, you will be interacting with the people that are visiting your website.
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Total customization Online Chat allows you to adapt to the aesthetics of your site and your brand, changing colors, images and positions.
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ONLINE Attention... and also OFFLINE! Even if your operators are not online, the tool will allow you to receive queries from your visitors.
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Real time visitors tracking At all times display the origin and behavior of visitors to your site. You could identify more opportunities for conversion, and even offer assistance.
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Complete reports and statistics With Online Chat you will have access to statistics of visits and reports performance of operators and client satisfaction.
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Highest efficiency and productivity Generate different areas or online assistance departments and assign them to operators. Those will have the possibility to deal with more than one visitor at a time.
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Conversations history You will have a file of the talks held between your visits and operators which you will, among other things, assess quality of care.
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Security for you and your clients. All conversations (chats) and the tool panel are in a secure environment with SSL Certificate and 256-bit encryption.
Technical specifications
 Administration |
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| Setting operators and sites. |
| Add, edit and delete channels of chat. |
| It allows you to add, delete and edit preassembled answers that all operators can use in their chats. |
| It allows you to configure the sounds when you enter a chat request, enter a visitor to the website and sends or receives a message. |
| General statistics reports and chat history. |
| My Account Settings: It allows you to edit the personal data of the administrator. |
 Operators |
| Conversations: It allows you to send and receive messages, chat between operators, transfer chats and more... |
| Requests and visits: It allows you to know who writes. Invite chat visits of the site and view the status of invitations. |
| Mailbox: View incoming messages when no operators are available. |
| Programmed responses: It allows you to add, delete and edit preassembled answers. |
 Reports |
| General Statistics: It allows you to view the statistics of talks attended of the day and the visitor satisfaction. |
| History Chats: It allows you to view and search for previous conversations of all operators. |
Frequently Questions
Aquí encontraras algunas respuestas a las preguntas más frecuentes...
Of course, it is not necessary that your site is hosted at High Tech POS to use Online Chat.
Yes, you can install the service both Wordpress and Joomla. You only need to copy and paste a small script in the source code of your site.
Yes, you can transfer to a visitor even with operators of different departments.
Of course. You can upgrade in case you want to require it, to the plan that follows, without losing the current configuration.